COVID-19 Customer Resource Centre | UK edition

COVID-19 Customer Resource Centre | UK edition

Allocate is privileged to deliver workforce technology to health, care and armed forces customers world-wide. As such we are completely committed to supporting these customers as they respond to COVID-19 on behalf of us all.

We understand the impact COVID-19 is having and will continue to have. In a period where there is increased staff sickness and unprecedented demand for services we want to support all customers to ensure the software is helping monitor and deploy people and resources as safely as possible. This resource center is designed to help you navigate help, guidance and services over this period.

Hints and Tips on managing rosters, bank and safecare throughout COVID-19

Hints & tips

In a period where there is an anticipated increase in staff sickness and extra demand for services we want to support you to ensure our Healthcare People Management (HPM) technology is helping to monitor and deploy your people as safely as possible.  As part of this support we have compiled a series of hints, tips and reminders that you may wish to consider.

Hints & tips 1

Hints & tips 2

National COVID-19 absence tracking & reporting

HealthRoster update: COVID-19 absence recording and ESR impacting pay

Managing Roster and Bank Team Absence

Roster clinics

Our special roster clinics are repeated twice a week. You can quickly upskill your stand-by or cover staff on basic roster and bank processes by joining a roster clinic.

The clinics are free of charge for all customers and there are no limits to the number of colleagues who can attend. Find out more and sign up to the clinics here.

You can also access the recording of the clinics below to watch them in your own time.

If you are faced with a more serious gap in the team, for example because you have recalled clinical staff from the roster team to deliver care, we have the ability to offer an outsourced roster and bank admin service. For details email

Roster clinics on demand

BankStaff: Essential Temp Staffing Actions

MedicOnDuty: Essential Rostering Actions

HealthRoster and SafeCare Essential Actions

NEW: Roster navigation and maintenance for new managers

Managing 247Time Team Absence

247Time: How to Approve Timesheets

Hints & Tips for using DevelopMe+

Hints and Tips for all DevelopMe+ customers

Hints and Tips for NHS & Hospice customers

DevelopMe+ training history import template

Free access to InstantPay

We are pleased to offer all our customers access to InstantPay free of charge for the next three months.

Give NHS staff instant access to their pay plus overtime as they work.

I need to speak to someone

For technical support the support desk is the quickest route for assistance.

For questions related to using our software in context of COVID-19 please email

Our clinical teams

Many Allocate staff are clinically trained or have worked in other healthcare roles.

Where they are able to do so, we will be supporting these staff to step into NHS roles as the service requires.

Allocate preparedness

We have a full business continuity plan (BCP) that is designed to ensure we maintain business services throughout.

We are also focused on ensuring we look after the well-being of our staff. We are following national advice during this time and our BCP Committee is reviewing this advice daily and acting accordingly.