Support

The Allocate support team is made up of competent and experienced staff committed to providing our customers with the best possible service and ensuring you get maximum efficiency out of our products.

We have three ways to get the support you need to you as quickly as possible:

# 1 Support Portal

Registered users can visit the support portal. The support portal allows you to contact the support teams directly. It also includes lots of help and guidance, including how to’s and commonly asked questions.

# 2 The Allocate support desk

Each of our software solutions has a dedicated support desk ensuring you get the help you need as quickly as possible.

HealthSuite Support teams

HealthRoster
0844 4179510

BankStaff
0844 4179510

HealthAssure (including CQC and NICE)
01925 524194

HealthMedics (including revalidation, eJobPlan and eRota)
0844 4179512

RealTime PatientFlow
0844 4179514

 # 3 Fill in our online form

If you have not found what you are looking for or have further enquires please fill in our online form and a representative from the Allocate support team will get back to you shortly.

Please note if you are a user of our software looking for help with access (such as a user name or password) you should contact your organisation’s system administrator. For your security Allocate Software cannot set up user names and passwords on behalf of health or care organisations.