RLDatix FAQs

RLDatix FAQs

Who is RLDatix?

RLDatix is on a mission to change healthcare. We help organisations drive safer, more efficient care by providing governance, risk and compliance tools that drive overall improvement and safety. Our suite of cloud-based software helps organisations report on adverse events, reduce healthcare-acquired infections and ensure patient safety learnings are implemented across the continuum of care. With over 4,500 customers in 19 countries, RLDatix software protects hundreds of millions of patients around the world. For more information, visit www.rldatix.com.

Who is Allocate Software?

Allocate Software is a leading provider of Human Capital Management solutions enabling the delivery of safe and effective care at optimal cost, by ensuring organisations have the right people in the right place at the right time. We care about helping people deliver the best healthcare. That is why people are at the heart of our workforce technology.

Every day hundreds of thousands of individuals use our technology to manage and control their working lives. We are helping organisations to engage, plan, support and deploy their people in the fairest and most effective way to meet care demand. Striking this balance between fair and effective matters today more than ever. With a global shortage of skilled health and care workers and with increasing demand for care we know there is more to workforce technology than filling shifts. With over 800 clients and over two million staff rostered daily, Allocate serves some of the largest public and private sector institutions around the world.

Why have RLDatix purchased Allocate?

The relationship between patient and caregiver safety, regulatory compliance and governance, and workforce deployment and welfare is strong and growing. With RLDatix and Allocate being trusted partners to so many of the same health and care organizations, we have a unique opportunity to support this confluence of needs by bringing our companies, capabilities and expertise together.

What will happen to my contacts at Allocate?

Your contacts will remain the same.

When does the change take effect?

The change in ownership begins on the 21st September 2021.

Are my contracts still valid?

Yes, your contracts are still valid.

Will my products continue to be supported?

Absolutely. Products will be supported in the usual manner.

Who do I contact for support?

You will continue to work with the same teams for support and customer success that you were working with before. For now, email addresses and phone numbers remain unchanged. As this changes in the future, you have our commitment to communicate these changes to you so that there is no disruption in support or customer success.

Will the product change?

For the time being, you will continue to use your current product with the same reliability and support. Over time, we will look to bring together the best of the RLDatix and Allocate products so that we can serve the global community with a market-leading, integrated solutions that drives Applied Safety Intelligence and world class Health and Care People Management.

Will my RLDatix and Allocate products now be linked?

Not immediately. We will work alongside clients to help define how and where our respective solutions are integrated.

I’m an existing Allocate customer and I’m interested in RLDatix’s products. Who do I contact?

We’re excited to provide an expanded portfolio of offerings to further drive your journey to high reliability. If you’re interested in learning more about RLDatix’s solutions, please contact your Allocate account manager. As our teams start coordinating with each other, we’ll ensure that your request gets routed to the appropriate RLDatix team member.

I’m an existing RLDatix customer and I’m interested in the Allocate workforce management solution. Who do I contact?

We’re excited to provide an expanded portfolio of offerings to further drive your journey to high reliability. If you’re interested in learning more about Allocate’s solutions, please contact your current RLDatix sales rep or account manager. As our teams start coordinating with each other, we’ll ensure that your request gets routed to the appropriate Allocate team member.

Will Allocate be called RLDatix now?

At this time, Allocate will continue to operate under the Allocate brand.

Where are RLDatix’s offices located?

The United States, the United Kingdom, Canada, Australia and Saudi Arabia.

Where are Allocate’s offices located?

The United Kingdom, Sweden, Germany, North Macedonia and Australia.