The Healthcare User Group is coordinated via a steering committee made up of Allocate Software customers. The committee is impartial and is representative of the customer base: Acute, Primary Care, Mental Health, Ambulance and the Private Healthcare sector. The group meets annually at the National User Group Conference, whilst regional groups meet more frequently allowing users to create a network of local organisations. The User Group also has access to a web based message board for sharing of ideas and access to regular Master Classes delivered by Allocate Software’s Healthcare team.

The Annual National User Group Meeting is held at various locations in the UK and includes product updates, masterclasses, industry expert guest speakers and sharing of best practice

Michael Brown (Area Wide Staff Bank Manager, NHS Forth Valley) is Chair of the User Group, and is first point of contact for people wishing to contact the steering committee. Michael can facilitate contact with local committee members for wider networking and support, please see below for contact information.

Vice Chair is Sally King, E-Rostering Manager at North West Anglia NHS Foundation Trust.

Michael Brown
Chairman of National User Group and Scotland Regional Chair

Richard Pascoe
North East Region User Group Chair

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Clare Harris
Midlands Regional Chair

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Lindsey Dobbin
Northern Ireland User Group Chair

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Julie Knowles
London and South East Region User Group Chair

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Emma Owen
Welsh Region User Group Chair

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Ria George
South West Region User Group Chair

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Sally King
Vice Chair of National User Group and East of England Region User Group Chair

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Gemma Dunning
North West region User Group Chair

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Sara Fleming
Southern Region User Group Chair

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Daniel Chilcott
Medics Rostering Representative

The independent user group is open to all Allocate customers from across the UK healthcare spectrum and is represented by a steering committee. The group drives the sharing of knowledge and best practice across organisations and regions. This is an important addition to the support Allocate provides customers.

Regional user groups meet frequently, creating a network of support between local organisations.

The user group then meets annually at the National User Group Conference, (part of the People Summit) which is held at a different location across the UK each year. The conference includes products updates, masterclasses, and expert guest speakers. The Allocate Awards are also celebrated at the conference gala dinner: the prestigious Allocate Awards ceremony celebrates and rewards those who have made a difference with exceptional work, dedication and achievement over the past year. To see when and where the next conference and Allocate Awards take place please visit our events page.

Customers can also access a wide range of programmes, online support and learning and other activities. Please see below for more information of what is available to customers to equip them for success.

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Resources

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Contact us

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Hear from our customers

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Customer Support Portal & Message Board

Users can use the customer support portal to access to Allocate Academy training, technical support, user guides, release notes and more

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The message board is an online resource for HealthRoster and HealthMedics customers, where customers can have discussions with other users and request new features

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Here to help

The Here to Help programme brings together all extra things that Allocate does to support our community of customers. Our aim is to share our experience and knowledge to help customers better plan, deploy and care for their people using our technology. The programme includes Study Days, Webinars, the Leadership Network, and the Collaborative Accelerator Programme.

HERE TO HELP

Case studies

Another way of learning from the customer community is via written case studies and video case studies. Check the events page for opportunities to learn from and meet with other customers face to face. You can also follow us on Twitter and Instagram where we will share inspiring stories and updates from Allocate users.