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We spoke to North Devon Hospice to understand how HealthRoster and SafeCare support workforce management and their clinical services.

North Devon Hospice provides specialist palliative care and support to the community of North Devon who are impacted by a life limiting illness. Their clinical services include a 7 bed inpatient unit, a team of community palliative care clinical nurse specialists, a hospice to home service and a supportive care service.

Currently used by the inpatient unit and community teams, HealthRoster is helping to provide transparency on who, when and where their staff are working. Such visibility has been crucial for the Hospice; having a well-rostered workforce ensures that patients and service users get the care and support they need, exactly when they need it. The Hospice has also introduced SafeCare into the inpatient unit. By designing their own levels of care descriptors and multipliers, incorporating Outcome Assessment and Complexity Collaborative (OACC) measures, the team can track patient acuity and manage staffing levels to ensure safe care. In addition, these measures help to inform the decision-making process around the admission of new patients. In addition to the rostering benefits, HealthRoster has also encouraged greater accuracy and efficiency with payroll processes through the timesheet extract functionality.

They have 155 paid staff and over 400 hundred volunteers supporting the clinical, non-clinical and retail teams. The next phase of the implementation of workforce management is to roll out SafeCare to the community teams, add all staff, including the retail team, to HealthRoster for time and attendance management, and gradually phase in the rostering of volunteers.

We’ll be following the learnings and results of the implementation of workforce management with the team at North Devon Hospice and look forward to sharing the successes with you all at a later date.

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