Access your support options and customer support portal

Allocate Support consists of competent and experienced staff committed to provide our customers with the best possible service. Regardless of the complexity of your organisation or application you use, Allocate Support ensures you get maximum efficiency out of our products.

3 ways to get the support you need quickly

 # 1 Support Portal

Registered users can visit the support portal. The support portal allows you to contact the support teams directly. It also includes lots of help and guidance, including how to’s and commonly asked questions.


# 2 System Administrator

If you are a user of our software looking for help with access (such as a user name or password) you should contact your organisations system administrator. Allocate Software cannot set up user names and passwords on behalf of health or care organisations.

 # 3 Call the Allocate support desk

Select the number below for the software product you require support with.

HealthSuite Support teams


0800 358 9493

0800 358 9493

HealthAssure (including CQC and NICE)
01925 524194

HealthMedics (including revalidation, e-JobPlan & eRota)
0800 358 9493

RealTime PatientFlow
0800 358 9493

Not what you are looking for?

For any further enquires, please fill in the form below and a representative from the Allocate Support team will get back to you shortly.