Customer support

How can we help you?


Not a registered system administrator?

Please contact your local administrator in the first instance. They will be able to provide the support that you need or raise a ticket with us through the support portal if required.

Have a query about an Allocate solution?
If you are already a registered system administrator the Support Portal offers a single point to obtain instant answers to common how-to queries, known issues and frequently asked questions through an extensive knowledge base and how-to video collection. Can’t find what you’re looking for? You can raise a ticket within the portal, at which point a member of the team will be in touch to help.

Forgotten your support portal password?
Simply click ‘Forgot my password’. Here you will be required to provide the email address linked to the account. If you are an existing user, we will immediately send you an email with a link to reset your password. We are unable to offer Self Registration so If you’re a new user, please contact your local administrator for further information.

The Allocate support desk
Each of our software solutions has a dedicated support desk ensuring you get the help you need as quickly as possible.

To get help with your solution
Call: 0800 358 9493

For dedicated HealthAssure support (including CQC and NICE)
Call: +44 (0)20 8100 5790

 

Contact us

If you have exhausted the options above and need additional support we may be able to help you. Please complete the form below and a member of the Allocate team will be in touch.