We understand the impact COVID-19 is having or is likely to have on our customers. In a period where there is likely to be increased staff sickness and extra demand for services we want to support you to ensure the software is helping monitor and deploy people as safely as possible. In order to support you below is an update on our plans to provide guidance and help.
Supporting Customers
- We have set up a monitored generic email address which will be our single point of contact for communications, updates, briefings and FAQs. Please use this contact point should you have any questions
- We are creating a guidance document that will be shared on Monday 9th March. This document will outline tips that will help customers use our technology to prepare for potential increase in sickness and absences and increased need for employee communications
- In addition, we will be running a webinar that will demonstrate key tasks that can be undertaken in the software to help deployment, tracking and reporting. Please click here to register
- A number of Allocate staff are clinically trained or have worked in other healthcare roles. Where they are able to do so, we will be supporting these staff to step into NHS roles should the service require them during this challenging period
Allocate Preparedness
We have a full business continuity plan (BCP) that is designed to ensure we maintain business services throughout. We are also focused on ensuring we look after the well-being of our staff. We are following national advice during this time and our BCP Committee is reviewing this advice daily and acting accordingly.
If you have any questions or feedback please email [email protected].
