Operations Specialist

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Role Summary:

 The Allocate Cloud delivers SaaS services that supports over 500,000 healthcare workers in the UK and beyond. The Operations Specialist is accountable for day to day technical support and service quality of the Allocate Cloud. The Operations Specialist will report to the Operations Manager and will work with a variety of internal teams to implement an effective and scalable framework for the delivery of the Allocate HealthSuite.

 Responsibilities:

  • Maintain continuity of Software as a Service

  • Manage the deployment of Allocate’s enterprise software

  • Manage third party suppliers and ensure service levels are sustained

  • Proactive monitoring and analysis of the Allocate Cloud

  • Ensure all procedures are suitably documented

  • Interact with internal teams to help resolve service incidents


Skills/Qualifications/Experience Required:

  • Proven experience in SaaS/Enterprise scale application & infrastructure management

  • Experience in IT Operations supporting a Windows enterprise

  • Knowledge of Virtualisation Technologies (VMware, Microsoft Hyper-V)

  • Microsoft Windows Server 2008 R2 & 2012 R2

  • Microsoft SQL Server 2008 R2 & 2012 R2


Competencies:

 

  • Capable of working in a high pressure environment

  • Maintain strong communication and interpersonal skills, both over the phone and in person

  • Show effective use of time management skills

  • Have strong analytical and problem solving skills

  • Able to function as part of a technical team and operate independently

  • Self-driven and motivated


 

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